Support | Roetz-Bikes


We do everything we can to make your ride with Roetz as smooth as possible. Do you need support configuring a Roetz-Bike or want to schedule a test ride? Do you want to learn more about how we transform waste into a shiny design bike? Or do you have a question about your own Roetz-Bike? Ask us anything!

contact us

Schaafstraat 17
1021KD Amsterdam, NL
Google Maps ▶ 

VAT: NL850468358B01

Reg.Nr.: 52488543

where to buy

For expert advice, excellent service and a test ride, find your local bike shop.
Dealer locator ▶ 

Design your custom-bike online and we'll deliver it to your doorstep or dealer. Roetz configurator ▶ 

Visit our showroom in the Fair Factory in Amsterdam and meet the makers.

warranty, payment & service

Five-year warranty on the frame and one year on other parts. Read more ▶ 

Pay online with iDeal, Paypal, major credit cards and via 'werkkostenregeling' in NL


Questions, comments, ideas or need support? Give us a call or send a message via social media or e-mail!

frequently asked questions

We put together the answers to some frequently asked questions, like

  1. Which framesize do I need?
  2. Can I mount a child’s seat?
  3. What is the delivery time?
  4. What do I need to assemble when I choose home delivery?
  5. Can I order via the lease bike plan of my employer?
  6. How does Roetz-Bikes take responsibility regarding e-bike battery disposal?

Find the answers ▶

relax, we've got you covered!

We want you to enjoy your ride and not worry about bike theft or being upset about damages. That is why we partnered with ENRA who is an expert in bike insurances. In case of theft or damage, ENRA ensures you that you are on your way again in no time. 

Calculate insurance fee ▶

Heads up: our prices will increase on February 1st | Read more